Information Technology Support is an essential and integral part of any organization on which various business functions and processes depend. Multiple skills and competencies combine to realize technology driven business transformation. As organizations constantly strive to iterate their business and IT strategies, Nextogen fuels with capabilities and methodologies for IT services and offer assistance right from conceptualization to implementation. Nextogen has also developed time tested methodologies for providing quality software maintenance and support services 24x7 whenever you may need it. Our procedures are designed to accommodate a smooth process flow for support requests, performance fine-tuning, up-gradation, bug fixing and other such requirements. Our support services include,
Our support model tends to be focused on quick issue resolution and bug fixes. Our dedicated Offshore Support Centers are designed to specifically carry out support activities with our cross-technology expertise and hands on experience ensuring our solutions enhance your business performance. We follow strict quality assurance methodologies where each stage of the support process is monitored, reviewed, audited and controlled. This clubbed with benchmarked practices and experienced delivery skills help clients get the maximum returns on their IT spending. The detailed set of best practices and processes ensure that our services accommodate all business needs. We have a long and proven track record of providing quality services that has ensured that companies of all sizes right from small to Global 500 world-wide avail our services. So, whether you are looking for expertise in diverse platforms, design and development, tools and techniques; our state-of-the-art facilities and experts are always there to support or manage your applications.
Our support engagement with every customer will be custom tuned to the specific needs of the customer. This document provides a general framework and support methodologies we use. At the time of customer engagement, we will draft the support SLA.